This article will guide you on how to merge duplicate equipment within your system. This is only possible if the equipment is owned by the same customer and the serial numbers match.
Step 1: Select Customers section in the navigation panel.
Step 2: Scroll down and find the item named Customers with duplicate machines. Click on this item.
Step 3: A list will appear showing customers with duplicate equipment. Click on the customer's name to view their duplicate equipment.
Step 4: Don't worry about going through the entire equipment list. We've highlighted the duplicates for you. Click on Merge duplicate serial numbers.
Step 5: You'll be asked to choose which item to keep for each record.
Step 6: Once you've made your selection, click on Merge serial numbers. If there are multiple duplicates, you can repeat this process for each group. A warning will appear notifying you that this action can't be reversed. Click Okay if you're ready to proceed.
Congratulations! You've successfully merged your duplicate assets into a single line within the system.