How to document that you have resolved an equipment issue in the mobile app
To document that you have resolved an issue in the mobile app, begin by locating the issue you are working on.
Select 'Open.' The app will display details about the asset at the top, including its last known location and your current location.
Should there be a need to update the hours on the unit or the odometer, please do so.
The 'Needs to happen in the field' note indicates if you are supposed to go to the equipment to complete the repair. You might also find a time code associated with it, visible in the section below.
Following that, you'll see details about the issue. In our example, the issue is a fraying seat belt. The first crucial field here is 'Issue Not Resolved.' If you are unable to resolve the issue, please toggle 'Issue Not Resolved.' However, in our case, we are indicating that the fix has been successful, so go ahead and describe the actions you took.
Should you wish to capture photos or videos as evidence of completed work, you're encouraged to do so. To finalize the documentation of the resolved issue, simply press the 'Send' button. This will complete the action.
