Customers

Co-Equipment Management in Action

Discover how ActivateOS empowers fleet owners, dealers, rental companies, and OEMs to collaborate more effectively.

Dealers

Dealers

Roles

  • Director/VP of Product Support
  • Director/VP of Sales
  • Sales Manager
  • Service Manager
  • Technician
  • Product Support Representative
  • Fleet Advisor/Condition Monitoring Analyst
  • Service Writer
  • Used Equipment Manager
  • Chief Digitial Officer
  • VP of Product Support

Transform Customer Relationships.

Dealers use Activate OS to expand their customer relationships beyond equipment sales.

Pain Points

Rebuilding relationships with small to mid-sized customers
Missing out on revenue from parts and service
Not viewed as a go-to option for service

How they use ActivateOS to solve pain points

Increasing visibility and proactively addressing potential service issues

Sync with customer production schedules for timely service

Strength communication for better customer relationships

OEMs

OEMs

Roles

  • Director/VP of Product Support
  • Director/VP of Sales
  • Chief Digital Officer

Enhance Customer After Purchase Experience and Brand connectivity.

OEMs partner with Activate OS to improve dealer networks and enhance post-sale experiences

Pain Points

Connecting to end customers effectively
Distributing actionable job-site data to dealers in real-time
Enhancing dealer role in service and repairs

How they use ActivateOS to solve pain points

Streamlining communication with operators

Identifying previously undetectable issues for proactive solutions

Rental Companies

Rental Companies

Roles

  • Service Writers
  • Sales Managers
  • Used Equipment Managers
  • Chief Digital Officer
  • VP of Product Support

Enhancing Equipment Rental.

Rental companies use ActivateOS to provide equipment management services for rented and owned machines.

Pain Points

Managing fast-paced short-term rentals effectively
Expanding revenue streams beyond rentals
Improving customer engagement

How they use ActivateOS to solve pain points

Gain visibility into equipment operation and proactively address issues

React in real time to equipment needs for quicker turnaround

Embed in customer workflows and enhance customer experience

Small Fleet Owner

Fleet Owners

Roles

  • Owner/CEO
  • Technician
  • (Sometimes) Equipment Manager

Streamlining Small Fleet Management.

Activate OS supports small fleet owners in managing multi-brand fleets more efficiently. Use one system to manage both sides of your equipment: production scheduling and maintenance

Pain Points

Limited technical expertise for equipment management
Lack of contingency plans and backup equipment
Weak relationships with dealers and rental shops
Absence of efficient business systems

How they use ActivateOS to solve pain points

Simplify communication with dealers and vendors

Manage mixed fleets from a single hub

Use data for predictive maintenance and issue prevention

Large Fleet Owner

Fleet Owners

Roles

  • Regional Equipment Manager
  • Director of Equipment Operations/Equipment Manager
  • Technician
  • Owner/CEO
  • Chief Digital Officer

Efficient Management for Larger Fleets

Activate OS enables medium-large fleet owners streamline multi-brand, multi-site fleet management

Pain Points

Managing growing fleets and multiple job sites
Maintaining synchronization with production

How they use ActivateOS to solve pain points

Centralizing equipment management for smoother communication

Aligning in-house teams for better coordination

Use Cases

OEM + DEALER > INSPECTION PROGRAM

cnh industrial

CNH Industrial

7

Customized
Workflows

7

Connected
Integrations

Integration Stack

cnh industrial
cnh industrial
cnh industrial
cnh industrial
cnh industrial

Modules

Manage Operate Service

Workflows

Dealer Control Panel + Inspections
  • Integrated existing systems that helped CNH in digitizing and streamlining the inspection process
  • Delivered a closed-loop process from inspection to service delivery
  • Transformed inspections from a "check-the-box" activity to revenue generating  and customer loyalty-building opportunities
Repairs + Service
  • Accelerated revenue growth of the parts and service sales department
Commerce
  • Enabled equipment visibility and seamless communication between dealers and their customers

Value

  • Over $200 million in parts and service opportunities were generated within the last 24 months
  • More than $100 million in incremental parts and service sales closed within the last 24 months, with an average sales conversion rate of greater than 60% over the last 12 months

FLEET OWNER > EQUIPMENT MANAGEMENT

rummel construction

Rummel Construction

7

Customized
Workflows

3

Connected
Integrations

Integration Stack

rummel construction
rummel construction

Modules

Manage Operate Service

Workflows

  • Centralized all equipment information
  • Enabled technicians to address equipment needs quickly and efficiently
  • Captured issues, minimized downtime and enabled preventative maintenance
  • Delivered the right assets to the right place at the right time

Value

  • Digitized the equipment management function and integrate disconnected tools and data silos
  • Linked job sites with off-site management to improve communication and quickly resolve issues
  • Reduced the time taken to ship parts and complete repair jobs
  • Enabled proactive equipment health checks between shifts to minimize delays

DEALER + FLEET OWNER > CO-EQUIPMENT MANAGEMENT

carter machinery

Carter Machinery

4

Customized
Workflows

6

Connected
Integrations

Integration Stack

carter machinery
carter machinery
carter machinery
carter machinery
carter machinery

Modules

Manage Operate Service

Workflows

  • Enabled real-time visibility into customer's equipment management needs and provided immediate assistance
  • Reduced the time to repair equipment and minimized downtime
  • Implemented preventative maintenance, captured issues and provided speedy resolution
  • Got the right assets to the right place at the right time

Value

Enabled Carter to establish a co-equipment management contract and partnership with HRCP, the design-build prime contractor for the $3.8bn Hampton Roads Bridge-Tunnel (HRBT) Expansion Project – the largest transportation infrastructure project in Virginia’s history.

Provided a custom-built OS to roll out its co-equipment management solution and services and help them stand out in a cluttered marketplace.

  • Improved coverage, enhanced engagement and lowered customer costs 
  • Increased Carter’s parts and service business revenue
  • Monetized Carter’s equipment management services

Activate your co-equipment management operating system

For Providers: See new revenue streams and a competitive market position when you employ our co-equipment management solutions.

For Fleet Owners: Connect your construction equipment technology, providers and users into one connected control panel.